All items must be returned 'as sold' – in a resalable condition, unworn, in original packaging and with all swing tickets/tags attached. If a returned item fails to meet these requirements then we reserve the right to refuse their return.
In your package there is a returns form which explains the simple returns process and requires you to complete appropriate sections so we know exactly what action to take.
When returning an item for a refund or exchange we are unable to reimburse your postage costs for the item being returned to us. We will issue a refund for those item(s) once received and processed by our returns team. If you wish to re-order alternative sizes or products, please do so by placing a new order online.
The address to send your return to is:
Pamela Home Ltd
12-14 Wilfred Street
You will have a maximum of 15 days after receiving the order to make any returns.